/* Call Intelligence Dashboard styles — extends theme.css */

.dashboard-main {
  max-width: 960px;
  margin: 0 auto;
  padding: 40px 40px 80px;
}

.dashboard-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 32px;
}

.dashboard-title {
  font-family: var(--font-display);
  font-size: 40px;
  color: var(--fg);
  letter-spacing: -1px;
  line-height: 1.1;
  margin-top: 8px;
}

.dashboard-badge {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--green-light);
  color: var(--green);
  font-size: 13px;
  font-weight: 700;
  padding: 8px 16px;
  border-radius: 20px;
  margin-top: 16px;
}

.live-dot {
  width: 8px;
  height: 8px;
  background: var(--green);
  border-radius: 50%;
  animation: pulse 2s infinite;
}
@keyframes pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.4; }
}

/* Period toggle */
.period-toggle {
  display: flex;
  gap: 8px;
  margin-bottom: 28px;
  background: var(--bg-alt);
  padding: 6px;
  border-radius: 12px;
  width: fit-content;
}

.period-btn {
  padding: 8px 20px;
  border-radius: 8px;
  border: none;
  background: transparent;
  font-size: 14px;
  font-weight: 500;
  color: var(--fg-muted);
  cursor: pointer;
  transition: all 0.15s;
}

.period-btn.active {
  background: white;
  color: var(--fg);
  box-shadow: 0 1px 4px rgba(0,0,0,0.08);
}

.period-btn:hover:not(.active) {
  color: var(--fg);
}

/* KPI Grid */
.kpi-grid {
  display: grid;
  grid-template-columns: repeat(5, 1fr);
  gap: 16px;
  margin-bottom: 24px;
}

.kpi-card {
  background: white;
  border-radius: var(--radius);
  padding: 24px;
  border: 1px solid rgba(26,26,24,0.06);
  box-shadow: 0 2px 8px rgba(0,0,0,0.04);
}

.kpi-label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 1px;
  font-weight: 600;
  color: var(--fg-faint);
  margin-bottom: 12px;
}

.kpi-value {
  font-family: var(--font-display);
  font-size: 32px;
  color: var(--fg);
  letter-spacing: -1px;
  line-height: 1;
  margin-bottom: 8px;
}

.kpi-big { font-size: 42px; }

.kpi-unit {
  font-size: 24px;
  font-family: var(--font-body);
  font-weight: 400;
  color: var(--fg-muted);
}

.kpi-sub {
  font-size: 13px;
  color: var(--fg-faint);
}

.kpi-capture {
  border: 2px solid var(--green);
  background: var(--green-light);
}

.kpi-capture .kpi-label { color: var(--green-mid); }

.kpi-revenue { border-left: 4px solid var(--accent); }
.kpi-missed { border-left: 4px solid var(--red); }

/* Detail Grid */
.detail-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
  margin-bottom: 24px;
}

.detail-card {
  background: white;
  border-radius: var(--radius);
  padding: 24px;
  border: 1px solid rgba(26,26,24,0.06);
  box-shadow: 0 2px 8px rgba(0,0,0,0.04);
}

.detail-header {
  display: flex;
  align-items: baseline;
  justify-content: space-between;
  margin-bottom: 20px;
}

.detail-title {
  font-size: 15px;
  font-weight: 600;
  color: var(--fg);
}

.detail-sub {
  font-size: 12px;
  color: var(--fg-faint);
}

/* Breakdown rows */
.breakdown-rows { display: flex; flex-direction: column; gap: 0; }

.breakdown-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 0;
  border-bottom: 1px solid rgba(26,26,24,0.06);
  font-size: 14px;
}

.breakdown-row:last-child { border-bottom: none; }

.breakdown-label { color: var(--fg-muted); }

.breakdown-val {
  font-weight: 700;
  font-size: 15px;
  color: var(--fg);
}

.breakdown-row.answered .breakdown-val { color: var(--green-mid); }
.breakdown-row.missed .breakdown-val { color: var(--red); }

/* Missed callers list */
.missed-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 12px 0;
  border-bottom: 1px solid rgba(26,26,24,0.06);
}

.missed-row:last-child { border-bottom: none; }

.missed-info { flex: 1; }

.missed-name {
  font-size: 14px;
  font-weight: 600;
  color: var(--fg);
}

.missed-phone {
  font-size: 12px;
  color: var(--fg-faint);
  margin-top: 2px;
}

.missed-meta { text-align: right; }

.missed-value {
  font-size: 13px;
  font-weight: 600;
  color: var(--red);
}

.missed-time {
  font-size: 11px;
  color: var(--fg-faint);
  margin-top: 2px;
}

.missed-empty {
  font-size: 13px;
  color: var(--fg-faint);
  padding: 24px 0;
  text-align: center;
}

/* Charts */
.chart-card { min-height: 260px; }
.chart-wrap {
  position: relative;
  height: 200px;
  margin-top: 8px;
}

/* Resolution bars */
.resolution-bars { display: flex; flex-direction: column; gap: 16px; }
.res-row {
  display: grid;
  grid-template-columns: 90px 1fr 40px;
  align-items: center;
  gap: 12px;
}
.res-label {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  font-weight: 500;
  color: var(--fg-muted);
}
.res-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}
.res-dot--handled { background: var(--green-mid); }
.res-dot--escalated { background: var(--accent); }
.res-dot--missed { background: var(--red); }

.res-bar-wrap {
  height: 8px;
  background: var(--bg-alt);
  border-radius: 4px;
  overflow: hidden;
}
.res-bar {
  height: 100%;
  border-radius: 4px;
  transition: width 0.5s ease;
  min-width: 2px;
}
.res-bar--handled { background: var(--green-mid); }
.res-bar--escalated { background: var(--accent); }
.res-bar--missed { background: var(--red); }

.res-count {
  font-size: 13px;
  font-weight: 600;
  color: var(--fg);
  text-align: right;
}

/* Agent table */
.agent-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}
.agent-table th {
  text-align: left;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-weight: 600;
  color: var(--fg-faint);
  padding: 0 12px 10px 0;
  border-bottom: 1px solid rgba(26,26,24,0.08);
}
.agent-table td {
  padding: 12px 12px 12px 0;
  border-bottom: 1px solid rgba(26,26,24,0.05);
  color: var(--fg);
}
.agent-table tr:last-child td { border-bottom: none; }
.agent-name { font-weight: 600; color: var(--fg); }
.res-cell { font-weight: 600; }
.res-cell--handled { color: var(--green-mid); }
.res-cell--escalated { color: var(--accent); }
.res-cell--missed { color: var(--red); }
.agent-rate { font-weight: 700; color: var(--fg); }
.agent-empty { text-align: center; color: var(--fg-faint); padding: 32px 0; }

.detail-grid--full { grid-template-columns: 1fr; }

/* Call list table */
.call-list-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}
.call-list-table th {
  text-align: left;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-weight: 600;
  color: var(--fg-faint);
  padding: 0 12px 10px 0;
  border-bottom: 1px solid rgba(26,26,24,0.08);
}
.call-list-table td {
  padding: 12px 12px 12px 0;
  border-bottom: 1px solid rgba(26,26,24,0.05);
  color: var(--fg);
  vertical-align: middle;
}
.call-list-table tr:last-child td { border-bottom: none; }
.call-list-phone { color: var(--fg-muted); font-variant-numeric: tabular-nums; }
.call-list-status { font-size: 13px; }
.call-list-status .res-dot { margin-right: 8px; vertical-align: middle; }
.flag-badge {
  display: inline-block;
  padding: 2px 8px;
  margin-right: 6px;
  border-radius: 999px;
  background: var(--red);
  color: #fff;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
  vertical-align: middle;
}
.call-list-when { color: var(--fg-muted); white-space: nowrap; }

.detail-header-actions {
  display: flex;
  align-items: center;
  gap: 12px;
}

.sentiment-chip {
  padding: 6px 14px;
  border-radius: 999px;
  border: 1px solid rgba(26, 26, 24, 0.12);
  background: white;
  color: var(--fg-muted);
  font-family: var(--font-body);
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.04em;
  cursor: pointer;
  transition: all 0.15s;
}
.sentiment-chip:hover { color: var(--fg); border-color: rgba(26, 26, 24, 0.24); }
.sentiment-chip.active {
  background: var(--red);
  color: #fff;
  border-color: var(--red);
}

.sentiment-score-cell {
  font-variant-numeric: tabular-nums;
  color: var(--fg);
  margin-right: 8px;
}

.sentiment-row-chip {
  display: inline-block;
  padding: 4px 10px;
  border-radius: 999px;
  font-size: 11px;
  font-weight: 600;
  letter-spacing: 0.04em;
}
.sentiment-row-chip--pos { background: var(--green-light); color: var(--green); }
.sentiment-row-chip--neg { background: rgba(220, 38, 38, 0.1); color: var(--red); }
.sentiment-row-chip--neu { background: var(--bg-alt); color: var(--fg-muted); }

/* Call detail (clickable rows + per-call page) */
.call-row-link {
  color: inherit;
  text-decoration: none;
  display: block;
  padding: 2px 0;
}
.call-row-link:hover {
  color: var(--green);
  background: rgba(26,26,24,0.04);
  border-radius: 4px;
}

.call-detail-main {
  max-width: 960px;
  margin: 0 auto;
  padding: 32px 40px 80px;
}

.call-detail-back {
  display: inline-block;
  font-size: 13px;
  font-weight: 500;
  color: var(--fg-muted);
  text-decoration: none;
  margin-bottom: 24px;
  transition: color 0.15s;
}
.call-detail-back:hover { color: var(--green); }

.call-detail-name {
  font-family: var(--font-display);
  font-size: 36px;
  color: var(--fg);
  letter-spacing: -1px;
  line-height: 1.1;
  margin-top: 8px;
}

.call-detail-meta {
  font-size: 14px;
  color: var(--fg-muted);
  margin-top: 8px;
}

.call-detail-when {
  font-size: 13px;
  color: var(--fg-faint);
  margin-top: 4px;
}

.call-detail-stats {
  text-align: right;
  display: flex;
  flex-direction: column;
  gap: 4px;
}

.call-detail-stat-value {
  font-family: var(--font-display);
  font-size: 22px;
  color: var(--fg);
  letter-spacing: -0.5px;
  line-height: 1.1;
  margin-bottom: 4px;
}

.outcome-chip-strip {
  display: flex;
  flex-wrap: wrap;
  gap: 4px;
}

.outcome-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 6px 12px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 600;
  letter-spacing: 0.04em;
  margin-right: 8px;
}
.outcome-chip::before {
  content: "";
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: currentColor;
  opacity: 0.7;
  flex-shrink: 0;
}
.outcome-chip--booked      { background: var(--green-light); color: var(--green); }
.outcome-chip--qualified   { background: var(--green-light); color: var(--green-mid); }
.outcome-chip--callback    { background: var(--accent-light); color: var(--accent); }
.outcome-chip--escalated   { background: var(--accent-light); color: var(--accent); }
.outcome-chip--missed      { background: rgba(220, 38, 38, 0.1); color: var(--red); }

.audio-placeholder {
  display: flex;
  flex-direction: column;
  gap: 8px;
  padding: 16px 0;
}
.audio-placeholder audio {
  width: 100%;
  opacity: 0.7;
}
.audio-caption {
  font-size: 12px;
  color: var(--fg-faint);
  font-style: italic;
}

.transcript-panel {
  font-family: var(--font-body);
  font-size: 15px;
  line-height: 1.6;
  white-space: pre-wrap;
  color: var(--fg);
  background: var(--bg-alt);
  padding: 20px;
  border-radius: var(--radius);
  margin: 0;
}

.transcript-empty {
  font-size: 13px;
  color: var(--fg-faint);
  padding: 24px 0;
  text-align: center;
}

/* Book appointment form (call detail) */
.book-form { display: flex; flex-direction: column; gap: 6px; }
.book-form .kpi-label { margin-top: 10px; margin-bottom: 6px; }
.book-input {
  font-family: var(--font-body);
  font-size: 14px;
  color: var(--fg);
  background: white;
  border: 1px solid rgba(26, 26, 24, 0.12);
  border-radius: 8px;
  padding: 10px 12px;
  width: 100%;
  box-sizing: border-box;
}
.book-input:focus {
  outline: none;
  border-color: var(--green-mid);
  box-shadow: 0 0 0 3px var(--green-light);
}
.book-input--textarea { resize: vertical; min-height: 64px; }
.book-submit {
  font-family: var(--font-body);
  font-size: 14px;
  font-weight: 600;
  color: white;
  background: var(--fg);
  border: none;
  border-radius: 8px;
  padding: 12px 16px;
  margin-top: 16px;
  cursor: pointer;
  transition: background 0.15s;
}
.book-submit:hover:not(:disabled) { background: var(--green-mid); }
.book-submit:disabled { opacity: 0.6; cursor: not-allowed; }
.book-error {
  font-size: 13px;
  color: var(--red);
  background: rgba(220, 38, 38, 0.08);
  border: 1px solid rgba(220, 38, 38, 0.2);
  border-radius: 8px;
  padding: 10px 12px;
  margin-top: 12px;
}
.book-summary { padding: 4px 0 8px; }

/* Sentiment */
.sentiment-score {
  display: flex;
  align-items: baseline;
  gap: 12px;
  margin-bottom: 20px;
}
.sentiment-score-value {
  font-family: var(--font-display);
  font-size: 36px;
  letter-spacing: -1px;
  line-height: 1;
  color: var(--fg);
}
.sentiment-score-label {
  font-size: 12px;
  color: var(--fg-faint);
}
.sentiment-score-label--pos { color: var(--green-mid); }
.sentiment-score-label--neg { color: var(--red); }
.sentiment-score-label--neu { color: var(--fg-muted); }

.res-dot--positive { background: var(--green-mid); }
.res-dot--neutral  { background: var(--fg-faint); }
.res-dot--negative { background: var(--red); }
.res-bar--positive { background: var(--green-mid); }
.res-bar--neutral  { background: var(--fg-faint); }
.res-bar--negative { background: var(--red); }
.res-cell--positive { color: var(--green-mid); }
.res-cell--neutral  { color: var(--fg-muted); }
.res-cell--negative { color: var(--red); }

.agent-score {
  font-weight: 700;
  font-variant-numeric: tabular-nums;
}
.agent-score--pos { color: var(--green-mid); }
.agent-score--neg { color: var(--red); }
.agent-score--neu { color: var(--fg-muted); }

/* ROI Banner */
.roi-banner {
  background: var(--accent-light);
  border: 1px solid rgba(217, 119, 6, 0.2);
  border-radius: var(--radius);
  padding: 24px 28px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
}

.roi-label {
  font-size: 15px;
  font-weight: 700;
  color: var(--fg);
  margin-bottom: 4px;
}

.roi-sub {
  font-size: 13px;
  color: var(--fg-muted);
}

.roi-actions {
  display: flex;
  gap: 12px;
  flex-shrink: 0;
}

/* Responsive */
@media (max-width: 1024px) {
  .kpi-grid { grid-template-columns: repeat(3, 1fr); }
}
@media (max-width: 768px) {
  .kpi-grid { grid-template-columns: repeat(2, 1fr); }
  .detail-grid { grid-template-columns: 1fr; }
  .dashboard-main { padding: 24px 20px 60px; }
  .roi-banner { flex-direction: column; align-items: flex-start; }
  .roi-actions { width: 100%; }
  .roi-actions .btn { flex: 1; text-align: center; }
  .kpi-big { font-size: 32px; }
}